Delivery Info & Policies

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Shipping Information - Australia
We offer flat rate shipping of $11.95 within Australia. We use either Australia Post or Fastway Couriers for our shipping.

If you require your order to be sent to a PO Box, an extra surcharge of $2.00 is applicable (click here) We want to keep postage costs low for our customers, so we subsidise the shipping cost. However, an All-In-One Kit for example costs us $16.70 to send to a PO Box, which is why an extra fee needs to apply.

We aim to dispatch goods within 2-3 business days of receiving your order, however during busy sale periods please allow an extra day. 
If your order contains a pre-order item, we will wait for this to be available and the whole order will be shipped together.

Please ensure your postal address is up to date. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.

Delivery
We are based in Gymea (Southern Sydney) and delivery is generally within 1 week from the date of dispatch. However it can take up to 2 weeks for delivery to Western Australia.

Collection of Orders
Pick up is available for local residents, please contact us to arrange a time. We will refund your shipping costs if this occurs.

Lost or Damaged Items
Once your parcel has left our premises, it is the responsibility of Australia Post or courier. We do not accept responsibility for lost items, missing items or damaged items during transit by Australia Post or selected courier, unless you have purchased Postage Insurance (click here). We are not obliged to replace lost, missing or damaged items. In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery. If any damage has occurred, please keep all articles in their original packaging, it maybe needed for insurance purposes.

Shipping Information - New Zealand & Overseas
Our priority is your goods arriving safely and quickly. For this reason we'll use a priority handling, signed for, delivery service. Packages are also insured appropriately and will be charged at cost price, please contact us for a quote. 

Shipping Information - UK
We don't ship to the UK as it's much cheaper and quicker for you to order from www.cheekywipes.com

Returns
Unfortunately we are unable to accept returns due to change of mind. However if you believe the item is faulty or does not match what you have ordered, please contact us.

Ordering & Payment 
We prefer to accept orders online. However if you would like to make a payment over the phone, please email us your order and telephone number and we will contact you to arrange this.

All prices on our site are in Australian Dollars and include GST.

Accepted payment methods include payment by PayPal and eWAY - Visa, Mastercard.

Non-Australian Customers 
At this time, we can accept online credit card payments issued by most VISA or Mastercard companies, however payments will be in Australian dollars. 

Warranty Policy
We offer a 6 month guarantee against any manufacturing faults. Please contact us within 6 months of your purchase to let us know the problem you are experiencing. Photographic evidence is generally required. 

Privacy Policy 
Cheeky Wipes will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party. Rest assured we take your privacy very seriously.

Contact Us
By email: info@cheekywipes.com.au  or by using our Contact Us page. If you need to speak with someone regarding the products, you can email your phone number to us and we will call you or leave a message on 0422 918 890 and will call you back as soon as we can.

Pricing and GST 
All prices (including postage charges) quoted are gross figures and include GST at 10%. 
Cheeky Wipes Australia is a trading name of Cheeky Wipes Australia Pty. 
Company registered in Australia: ABN 85 618 593 114

Legal
We value your confidence in our products and endeavour to provide accurate product information about each item on our site. While we have taken care to choose images which represent the colour of the articles, please be aware that each computer screen will show colours differently.

We recommend washing our wipes (& other related products) prior to use.

Our products must only be used for their intended purpose, as indicated on our website. Responsibility will not be taken for any loss, damage or injury due to the misuse of our product.